Privacy Policy

RunJack, a product of SaaS Dealer, Inc. (“RunJack”, “we”, “us” or “our”), is committed to protecting your privacy. This policy explains what information we collect, how we use it, who we share it with, and what you can ask us to do about it.

1. Who we are, and what this covers

This policy covers two things:

• This website, runjack.ai. If you fill in a form here, chat with the assistant on the page, or email us, this policy covers what happens to what you sent.
• The RunJack platform. If you sign up for a plan, this policy covers your account and the business data you keep in it.

It does not cover the information a RunJack customer collects about their own customers. When a plumber uses RunJack to store their customer list, that plumber decides what happens to it — we only hold it for them. Their own privacy policy governs it, and they are the people to ask about it.

2. What we collect

What you give us on this website

• Contact details: your name, business name, email address and phone number.
• What you tell us: your current website address, what your business does, and anything else you type into a form or the chat on this page.
• Your messaging choice: whether you ticked the box agreeing to receive text messages, and when.

What you give us as a customer

• Account information: name, email, phone number, company name and password.
• Business data: your customer records, quotes, invoices, appointments and communications.
• Payment information: processed by Stripe. We never see or store your card number.

What we collect automatically

• Usage data: pages visited, features used, actions taken.
• Device information: browser type, IP address, device identifiers.
• Communication logs: text, email and call metadata, kept as your record of what was sent.

3. How we use it

• To build and send you the website preview you asked for.
• To reply to you, by email, phone or text if you agreed to text.
• To provide, run and improve the RunJack service.
• To take payment and manage your subscription.
• To send service messages — receipts, security notices, things going wrong.
• To provide support.
• To spot and stop fraud or abuse.
• To meet our legal obligations.

We do not sell your personal information, and we do not use your business data to train anyone's models.

4. Text messages and your phone number

All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not sell, share, rent or transfer your mobile phone number or your SMS opt-in consent data to any third parties for marketing, promotional or any other purposes.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

We may share your personal data, including your SMS opt-in or consent status, with the providers who help us actually deliver a text message — our messaging platform and the phone carriers. They may only use it to deliver the message.

Your phone number is used for communications about the service you asked us for and about your account. Nothing else.

Our complete SMS Terms & Conditions set out what messages we send, how often, and how to stop them. Reply STOP to any message to opt out, or reply HELP for help.

5. Who we share it with

We do not sell your personal information. We share it only in these situations:

• Service providers: companies that help us run RunJack, listed in section 6, under confidentiality obligations and only for the job we gave them.
• Legal requirements: when the law requires it, or to protect someone's rights or safety.
• Business transfers: if the business is merged, acquired or sold. The policy travels with the data.
• With your permission: when you have explicitly asked us to.

6. The companies that help us run RunJack

Each of these has its own privacy policy. We pass them the minimum they need to do their part, and nothing more.

7. Security

We use industry-standard measures: encryption in transit and at rest, access controls, and regular review. No method of transmission over the internet is completely secure, and we will not pretend otherwise. If something goes wrong that affects you, we will tell you.

8. How long we keep it

We keep your data for as long as your account is active, or as long as we need it to provide the service. If you ask us to delete it, we delete or anonymise it within 90 days, except where we are required by law to keep something — billing records, for example.

If you contacted us through this website and never became a customer, tell us and we will delete your enquiry.

9. Your rights

Depending on where you live, you may have the right to:

• See the personal data we hold about you
• Correct it if it is wrong
• Have it deleted
• Get a copy of it to take elsewhere
• Opt out of marketing — by email, by phone or by text

Email privacy@mysaasdealer.com and ask. A person reads it.

10. Cookies and tracking

We use essential cookies to make the site and the app work, and optional analytics cookies to see which parts get used. You can manage cookies in your browser settings. Turning off the optional ones does not break anything.

11. Children

RunJack is not intended for anyone under 18, and we do not knowingly collect information from children.

12. Where your data is processed

Your data is processed in the United States. By using RunJack you agree to that transfer.

13. Changes to this policy

We may update this policy. When we do, we post the new version here with a new date at the top, and for material changes we tell account owners by email or inside the app.

14. Contact us

Privacy questions, or to exercise any of the rights above:

• Email: privacy@mysaasdealer.com
• General: hello@runjack.ai
• Post: RunJack, a product of SaaS Dealer, Inc., 205 12th St NE Apt 1514, Atlanta, GA 30309